L1 Technical Support, Desktop Support Engineer, Hardware Troubleshoot Job Description

L1 Technical Support, Desktop Support Engineer, Hardware Troubleshoot

• Ensuring low down time for production desktops.
• Preventive / Corrective maintenance of all the desktops.
• Managing and Maintaining operating system Endpoint Protection at desktop level, Microsoft issues.
• Responsible for Backups and Restore of critical data according to users’ request.
• Responsible for 1st level troubleshooting in Servers and Hardware/ Operating system / Network related issues.
• Ensuring Encryption in all Laptop users for data security, and EFS backup
• Managing and updating Windows patches for Desktops and Laptops.
• UPS Monitoring
• Providing Mobile devices support (Microsoft Active Sync) for corporate users
• Managing and Maintaining Projectors for Meeting and Conference purpose.
• Providing support for Voice communications
• Deploying, Managing and configuring network Printer.
• Interacting with Vendors for Hardware & Software Support
• Ensuring low down time for production desktops.
• Preventive / Corrective maintenance of all the desktops
• Managing and Maintaining Symantec Endpoint Protection at desktop level
• Responsible for Backups and Restore of critical data according to users’ request
• Responsible for 1st level troubleshooting in Servers and Network related issues.

  Another way

• Technical support / Helpdesk engineer, will be monitoring and maintaining the computer systems and networks within the organization.
• If there are any issues or changes required, such as forgotten passwords, viruses or email related issues, you are the first and foremost person to reach immediately.
• Task includes installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.
• Most importantly, as businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them, your technical support is vital to the ongoing operational efficiency of the company.
• Alternatively, you may work in-house, supporting the rest of the business with their ongoing IT requirements.